Shipping policy

Shipping Policy 

At Stekū, we aim to provide you with the best shipping experience possible. Please review the details below regarding shipping and order tracking.

1.1 When Will I Receive My Order?

- We offer nationwide shipping within South Africa, including all provincial outliers.  
- Orders should typically arrive within 10 days of purchase. If your order hasn't arrived within this timeframe, please check your tracking number. If there’s still an issue, feel free to reach out to us at stephan@steku.co.za for assistance.  

1.2 Do I Get a Tracking Number? 

- Yes! Once your payment has cleared and your order has been shipped, you will receive an order confirmation along with your tracking number via email.  

1.3 I’m Having Issues Tracking My Order

- After your order has been shipped, it’s processed by the courier, scanned, and entered into the tracking system. Sometimes, there can be a delay between these steps, which may cause the tracking information to not appear immediately.  
- This could be due to one of the following reasons:  
- The courier hasn’t accepted or scanned your package yet.  
- The tracking information hasn’t been updated in the system.  

If your order doesn’t arrive within 10 days of purchase, please double-check the tracking number and contact us at stephan@steku.co.za. We’ll help you track down your package.  

2. International Shipping

2.1 Do You Ship Internationally?

-Yes, Stekū offers international shipping to selected countries, including the United States, United Kingdom, Europe, and more.

-International shipping rates and delivery times may vary depending on your destination and will be calculated at checkout.

2.2 How Long Will International Delivery Take?

-International orders typically take between 10–30 days to arrive, depending on your country, customs processing, and courier service.

-Once your order is shipped, you’ll receive a tracking number to monitor your delivery.

2.3 Customs, Duties & Import Fees

-International shipments may be subject to customs duties, taxes, or import fees, which are not included in our product or shipping prices.

-These charges are the responsibility of the buyer and are determined by your local customs office.

-We recommend checking your country’s import policies before placing your order.

2.4 International Order Support

-If your order has not arrived within the estimated timeframe, or if you have trouble with your tracking information, please reach out to us at stephan@steku.co.za

-We’ll do our best to assist you and help track your package.

At Stekū, we want to ensure that you have a seamless shopping experience. Should you have any further questions about shipping, don’t hesitate to get in touch!