Refund policy

For International Customers

Due to the costs and logistics involved with global shipping, we are unable to accept returns or offer size exchanges for orders shipped outside of South Africa.

  • No International Returns or Exchanges:
    All international sales are final. Reverse shipping is not economically viable, so we cannot offer returns, replacements for incorrect sizing, or exchanges for change-of-mind.

  • Sizing Assistance:
    Please double-check the size chart before placing your order. If you need help, email us at stephan@steku.co.za  before you buy—we’re happy to assist!

  • Refunds for Defects Only:
    If your item arrives with a printing or manufacturing defect, you are eligible for a refund.

    • Email stephan@steku.co.za with your order number and photos of the defect within 3 days of delivery.

    • Use the subject line: "(Order Number) return"

    • If approved, your refund will be processed to your original payment method.

  • Duties/Taxes & Refused Deliveries:
    International customers are responsible for any import duties or taxes that may apply in their country.

    • If you refuse delivery due to duties/taxes, refunds will only be processed after deducting all shipping and import costs we incur during the return trip. If those costs exceed your order value, no refund will be issued.

  • Order Cancellations:
    To cancel or modify your international order, email us within 24 hours of placing your order. Use “Cancel My Order” or “Modify My Order” with your order number in the subject line.

For South African Customers

We strive to make every purchase exceptional. For local customers, our policy is as follows:

Returns

  • Timeframe: Items must be returned within 7 days of receiving your order.

  • Contact Us: Email stephan@steku.co.za with your order number to initiate a return.

Defective Items

  • If your product has a defect, send us clear photos. We’ll review promptly and advise on next steps.

Refund/Return Eligibility

  • Accepted for:

    • Severely Damaged During Shipping: Products damaged beyond use during transit.

    • Major Manufacturing Defect: Significant flaws affecting usability.

  • Non-defective returns:

    • You are responsible for shipping costs both ways, and refunds will be issued minus original shipping fees.

How to Qualify for a Replacement or Refund

  1. Email stephan@steku.co.za with your order number.

  2. Include clear photos of the defect or damage.

  3. Specify if you’d like the same item or a different one of equal value.

  • If approved, you may choose the same product or another item up to the value of your original purchase.

  • Replacement shipping costs for defective items are covered by us.

Additional Guidelines

  • Return shipping: Customer pays for non-defective returns. For defects, we cover shipping.

  • One Replacement per Order: Each order is eligible for one return or replacement.

  • Feedback Matters: Even if not seeking a refund, let us know about any significant defects to help us maintain quality.

At Stekū, we do our best to make things right. For questions or assistance, just reach out—we’re here to help!